POS Help Center

Background

When the company released the new point-of-sales product, they wanted to renew the Help Center website. I helped refresh and improve the website experience.

My Work

  • Audited the website to identify problems
  • Created website checklist and sitemap
  • Designed 3 homepage wireframes to discuss layout
  • Provided high-fidelity UI mockup and prototype

Challenges

  • Because the existing help center was built on MadCap CMS, the design choices were limited
  • Before the design phase was completed, the developer left the company, and we were not able to secure the resources to build the website

Information Architecture

Existing Website

First Draft

Final Sitemap

Wireframes

Homepage A

Homepage B

Homepage C

High-fidelity Prototype

Homepage

Product and article pages

Extra

UX Choice Poll

Quick Reference Guide

Icon Variations